Is it possible to downgrade to a lower level subscription?

If you have upgraded to a monthly Level 3 or above subscription and you no longer need additional features and would like to reduce the amount of information your account can hold, you can cancel your current subscription and renew using a lower level subscription by doing the following:

  • Login to your account
  • On the bottom of the status page, click on the manage link for your payment type
  • Specify the reason for cancellation as "downgrading to a lower level"
  • Click on the "Next" button
  • Follow the screen prompts
  • Once your subscription is cancelled, logout of your account and log back in to sign up for a new subscription Level
If you have a paid subscription it is not possible to downgrade to a free trial subscription since your account has been converted and optimized to hold a premium subscription.

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