How do I contact technical support?

If you have an account and are able to login to your account:

  • Login to your account
  • In the upper user menu go to "My Account" and click on "Open/View Support Ticket(s)"
  • Under the "Open a new ticket" section, click on "Submit a support ticket"
  • Your contact information should be all filled out for you
  • If you have a problem you can replicate, provide the exact steps to us so we could troubleshoot it for you
  • Make sure that the contact and other information you have provided is correct
  • Click on the submit button to send a technical support request message
  • You will receive a direct access to your support ticket via email shortly
  • Check your email SPAM box regularly to ensure you do not miss an important email from us
All premium account support tickets are generally answered within 12 hours. All free account support tickets are generally  answered within 48 hours.

Please do not submit multiple support tickets on the same issue. If you need to add more information to the ticket you have submitted, simply click on the direct access link to your support ticket. This link is emailed to you right after you submit a new technical support request. You can also find the list of all technical support tickets you have submitted by navigating to the technical support menu item under your account.

If you are NOT able to login
  • Go to the front page of our website
  • On the very bottom of the page, click on the "Contact" link
  • Specify your name, email address where you could be contacted and your account login email
  • Specify a detailed description of your problem and the exact steps for us to replicate it
  • Hit on the submit button and we will contact you shortly
  • Check your email SPAM box regularly to ensure you do not miss an important email from us

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